Support & compatibility
Frequently asked questions
How do I check whether an accessory fits?
How do I check whether an accessory fits?
Start with the compatibility and specification fields on the product page. For mounts, compare your TV size, weight and VESA pattern. For cables and remotes, compare the standard, connector or exact device model. If manufacturer information is unavailable, the product page will say so rather than guess.
What information do I need for a TV mount?
What information do I need for a TV mount?
Have your TV size, weight and VESA mounting pattern ready. The VESA pattern is the horizontal-by-vertical distance between the mounting holes on the back of the TV, measured in millimetres.
Which cable should I choose?
Which cable should I choose?
Choose by the devices you are connecting and the features you need, such as 4K, high refresh rate, eARC or optical audio. Check the cable standard listed on the product page and your device manuals before ordering.
How do I check replacement remote compatibility?
How do I check replacement remote compatibility?
Compare the exact TV or streaming-device model listed on the product page with the model label on your device. A similar-looking remote is not enough to confirm compatibility.
What if I still cannot confirm a fit?
What if I still cannot confirm a fit?
Do not order until the key requirement is confirmed. Use the Contact page and include your device model, TV size and any relevant measurements so the team can review the question.